Answers at any hour
Visitors get a clear answer from your own prices, dates and policies, day or night, in their own words.
(Service)
AI systems that answer to you
Hearttale Creative · Service
Assistants that read your own facts, automations that run on time and the panel your team decides from, designed and built as one system.
(This service)
Assistants that answer from your own live data and automations that take the repeat work, built into systems your team controls.
(Sound familiar?)
You may be ready for this if
- Visitors ask the same few questions every week, and someone answers each one by hand.
- A message that arrives at night waits until morning, and by then the person has moved on.
- You tried a chatbot once, and it made things up.
- Confirmations, reminders and follow-ups go out only when someone remembers to send them.
(The principle)
An assistant is only as honest as its source. Ours read your published pages and live data, say so when they do not know, and hand the conversation to a person when it matters. The automations around them do the repeat work, and your team keeps the last word.
(What changes)
Time back for the team
Confirmations, reminders and follow-ups go out on time, without anyone chasing them.
Every conversation counts
When someone is ready, they leave their details, and your team receives the conversation with a short summary of what they want.
(What is included)
AI assistants
An assistant on your site that answers from your own pages and live data, in the visitor’s language, and says so when it does not know.
Guardrails and handoff
Clear rules for what it never answers, every reply checked against them, and a direct path to a person for anything sensitive.
Lead capture and summaries
When a visitor wants to go further, they leave their details with consent, and your team receives the conversation with a short AI summary.
Automations
Deposits, balances, confirmations, reminders and follow-ups triggered by what happens in your system and sent on time.
Agents that act, with approval
Where it helps, an assistant that can also prepare a step for you, such as a booking or a reply, with a person approving each action.
Dashboards
One panel where your team sees conversations, requests and what needs attention, and decides what happens next.
(How it runs)
Map
We learn which questions arrive most, where the facts live today and which tasks someone repeats every week.
You receiveA map of questions, sources and tasks
Design
We write the rules: what the assistant answers, what it never answers, when it hands over and what each automation does.
You receiveThe assistant’s rules and the flows
Build
We connect it to your live data, build the automations and test it against real questions before anyone else sees it.
You receiveA working assistant to try
Run
We put it live, read its answers closely at first and adjust the rules with you as real conversations arrive.
You receiveA live assistant your team controls
(What we work with)
Built from scratch around your own data. Payments, email and the language models come from established providers, and the model can be swapped without a rebuild.
Applications
- Next.js
- React
- TypeScript
- Node.js
Data
- Supabase
- PostgreSQL
- Live data feeds
AI
- Claude
- Vercel AI SDK
- OpenRouter
Email and payments
- Brevo
- Resend
- Stripe
Hosting and scheduling
- Vercel
- Cron jobs
(In their words)
Hearttale has been a turning point for me, both in my work and in my brand.
Kyle Lam, founder of Kyle Lam Sound Healing
Read the chapter(This service in real projects)
II Kyle Lam Sound Healing
From a practice you had to experience in the room to one people trust online.
(Questions)
Questions about ai assistants & automation
Will it make things up?
It is built not to. It answers only from your own pages and live data, says so when it does not know, and every reply is checked against the rules you agree on. Anything sensitive goes to a person.
Does it replace my team?
No. It takes the repeat questions and the reminders, and hands every conversation that matters to a person. Your team keeps the last word.
What does it read?
Your published pages and, when you want, the same live data your booking and checkout use: prices, dates, availability and policies. Nothing else.
Can it take actions, like booking?
It can prepare a step, such as a booking or a reply, and a person approves it before anything happens. We start with answers and add actions where they clearly help.
Is an assistant always the right tool?
No. Sometimes a plain automation or a clearer page does the job better, and we tell you which.
Can I see one working?
Yes. Cora, the assistant in the corner of this page, is ours. She answers from the studio’s own pages and passes your details on only if you choose to leave them.
How is it priced?
Every project is quoted after a first conversation, in a written proposal with the scope, the phases and the investment stated plainly.
(Before you go)
Give the repeat work to a system
Tell us which questions and tasks fill your week. We reply within 24 hours.
Start a project(Other services)
Accepting select projects
Have a project in mind?
hello@hearttalecreative.comThree questions, two minutes. A person reads it, and you hear back within 24 hours. Prefer to talk first? Text us at +1 615 282 9799.